For many people, using a home care agency is a lot less hassle. But you do not have the same control over who is giving you your care and support as you would if you were employing your own personal assistant(s).
The agency will handle all payments, taxes and insurance, as well as doing police checks and following up references. However, you may not always have the same person visiting your home. And, of course, it costs more – allow an extra £5 to £10 per hour, depending on your care needs and where you live.
However, the merits of using an agency;
You will get reliable service
The staff attending your residential home or personal home undergo full check up CRDB
There’s a guarantee of your safety and your property
You know where to fill up a complaint
You have the power to refuse to any staff you don’t like their service